Remote Reservations Specialist

Travelwithjess04; Cleveland (OH); On-site; USD 32,000 - 54,000; Full time

Job summary

Travelwithjess04 is seeking a friendly and organized person to assist clients with reservation inquiries, available options, confirmations, and ongoing service needs in a 100% remote environment.

This role emphasizes strong communication, attention to detail, and delivering a positive, professional client experience while using computers and online platforms. Onboarding and training are provided to help you succeed.

Qualifications

• Strong communication and interpersonal skills.
• Customer-focused attitude and reliable professionalism.
• Excellent organization and attention to detail.
• Comfortable using computers and online platforms.
• Ability to research and organize information.
• Strong follow-up skills.
• Reliable and professional.
• Previous customer service, reservations, hospitality, or related experience is helpful but not required.

Responsibilities

• Respond to client inquiries and reservation requests.
• Gather information regarding client needs and preferences.
• Research available options and services.
• Assist with reservations and confirmations.
• Provide accurate information and timely update.
• Review reservation details and documentation.
• Assist with changes and special requests.
• Maintain accurate client records.
• Follow up on outstanding requests.
• Communicate with service providers when needed.
• Maintain professional customer service standards.

Skills

Communication skills

Customer-focused

Organization

Tech-savvy

Research skills

Follow-up

Professionalism

Hospitality experience (helpful)

Tools

CRM software

Job description

Travelwithjess04 is seeking a friendly and organized person to assist clients with reservation inquiries, available options, confirmations, and ongoing service needs in a 100% remote environment.

This role emphasizes strong communication, attention to detail, and delivering a positive, professional client experience while using computers and online platforms. Onboarding and training are provided to help you succeed.