Remote Reservation Support Specialist

Sunkissedgetaways; Los Angeles (CA); Remote; USD 42,000 - 56,000; Full time

Job summary

Sunkissedgetaways is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests. This position emphasizes accuracy and organization, while delivering professional support in a remote environment.

The role focuses on responding to reservation questions, gathering client needs, researching options, and coordinating updates and documentation.

Qualifications

• Strong written and verbal communication.
• Excellent attention to detail and accuracy.
• Good organizational and time-management skills.
• Customer-focused and professional.
• Comfortable using email and online systems.
• Ability to research and organize information.
• Reliable and able to manage multiple tasks.
• Previous customer service or reservations experience is helpful but not required.

Responsibilities

• Respond to reservation-related questions and requests
• Gather information regarding client needs and preferences
• Research availability and appropriate service options
• Assist with coordinating reservations and confirmations
• Review reservation details and documentation for accuracy
• Communicate updates and important information to clients
• Assist with modifications and special requests
• Maintain accurate client and reservation records
• Follow up on outstanding requests
• Coordinate with service providers when necessary
• Maintain professional customer service standards

Skills

Communication

Attention to detail

Organizational skills

Time management

Customer-focused

Email proficiency

Research skills

Reliability

Customer service

Job description

Sunkissedgetaways is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests. This position emphasizes accuracy and organization, while delivering professional support in a remote environment.

The role focuses on responding to reservation questions, gathering client needs, researching options, and coordinating updates and documentation.