Remote Reservation Support Specialist

Sunkissedgetaways; Austin (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

100% remote environment

Onboarding and training provided

Continuing education opportunities

Access to professional tools

Job summary

Sunkissedgetaways is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests. This fully remote role requires professional communication and meticulous record-keeping.

You will respond to questions, gather client needs, research options, coordinate reservations, and maintain accurate records while delivering excellent customer service.

Qualifications

• Strong written and verbal communication skills.
• Excellent attention to detail and accuracy.
• Good organizational and time-management abilities.
• Customer-focused and professional demeanor.
• Proficient with email and online systems.
• Ability to research and organize information.
• Reliable and able to handle multiple tasks.
• Previous customer service or reservations experience is helpful but not required.

Responsibilities

• Respond to reservation-related questions and requests.
• Gathers information on client needs and preferences.
• Researches availability and service options.
• Coordinates reservations and confirmations.
• Reviews reservation details for accuracy.
• Communicates updates and important information to clients.
• Assists with modifications and special requests.
• Maintains accurate client and reservation records.
• Follows up on outstanding requests.
• Coordinates with service providers as needed.
• Maintains professional customer service standards.

Skills

Written communication

Attention to detail

Organization

Customer-focused

Email proficiency

Research skills

Multitasking

Reservations experience (helpful)

Job description

Sunkissedgetaways is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests. This fully remote role requires professional communication and meticulous record-keeping.

You will respond to questions, gather client needs, research options, coordinate reservations, and maintain accurate records while delivering excellent customer service.