Remote Reservation Support Specialist

Sunkissedgetaways; New York (NY); Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Remote work

Onboarding

Ongoing education

Access to tools

Continuing learning

Supportive team

Job summary

Sunkissedgetaways is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests. This role focuses on providing accurate information while keeping reservation details organized and up to date.

The position is fully remote, with onboarding and ongoing education provided to help you grow within the team. The ideal candidate communicates professionally, pays close attention to detail, and enjoys

Qualifications

• Strong written and verbal communication.
• Excellent attention to detail and accuracy.
• Good organizational and time-management skills.
• Customer-focused and professional.
• Comfortable using email and online systems.
• Ability to research and organize information.
• Reliable and able to manage multiple tasks.
• Previous customer service, reservations, hospitality, or related experience is helpful but not required.

Responsibilities

• Respond to reservation-related questions and requests.
• Gather information regarding client needs and preferences.
• Research availability and appropriate service options.
• Assist with coordinating reservations and confirmations.
• Review reservation details and documentation for accuracy.
• Communicate updates and important information to clients.
• Assist with modifications and special requests.
• Maintain accurate client and reservation records.
• Follow up on outstanding requests.
• Coordinate with service providers when necessary.
• Maintain professional customer service standards.

Skills

Written communication

Verbal communication

Attention to detail

Organization

Time management

Customer-focused

Email & online systems

Research & information gathering

Multitasking

Customer service experience (nice to)

Job description

Sunkissedgetaways is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests. This role focuses on providing accurate information while keeping reservation details organized and up to date.

The position is fully remote, with onboarding and ongoing education provided to help you grow within the team. The ideal candidate communicates professionally, pays close attention to detail, and enjoys