Remote Reservations Specialist — Detail-Driven & Client-Focused

Sunkissedgetaways; San Francisco (CA); Remote; USD 42,000 - 62,000; Full time

Job summary

Sunkissedgetaways is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a 100% remote environment.

You will communicate clearly, maintain accurate reservation details, research options, and coordinate with service providers, ensuring responsive, professional customer service.

Onboarding and training provided, with ongoing education and development opportunities within a supportive team.

Qualifications

• Excellent written and verbal communication skills.
• High attention to detail and accuracy in records.
• Strong organizational and time-management abilities.
• Customer-focused and professional demeanor.
• Comfortable using email and online systems; research information when needed.

Responsibilities

• Respond to reservation-related questions and requests
• Gather information regarding client needs and preferences
• Research availability and appropriate service options
• Assist with coordinating reservations and confirmations
• Review reservation details and documentation for accuracy
• Communicate updates and important information to clients
• Assist with modifications and special requests
• Maintain accurate client and reservation records
• Follow up on outstanding requests
• Coordinate with service providers when necessary
• Maintain professional customer service standards

Skills

Communication

Attention to detail

Organizational skills

Time management

Customer focus

Remote work

Research & information organization

Tools

Email systems

Online reservation tools

Job description

Sunkissedgetaways is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a 100% remote environment.

You will communicate clearly, maintain accurate reservation details, research options, and coordinate with service providers, ensuring responsive, professional customer service.

Onboarding and training provided, with ongoing education and development opportunities within a supportive team.