Remote Reservation Support Specialist

Alegria Travel Services; Freeport (CA); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

100% remote environment

Onboarding and training provided

Ongoing education and development

Access to professional tools

Job summary

Alegria Travel Services is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a fully remote setting.

The role emphasizes accurate information, professional communication, and meticulous record-keeping, with onboarding and ongoing training, access to professional tools, and a supportive team that fosters continuous learning and development.

Qualifications

• Excellent written and verbal communication.
• Strong attention to detail and accuracy.
• Good organizational and time-management skills.
• Customer-focused and professional demeanor.
• Comfortable using email and online systems.
• Ability to research and organize information.
• Reliable and able to manage multiple tasks.
• Previous customer service, reservations, hospitality, or related experience is helpful but not required.

Responsibilities

• Respond to reservation-related questions and requests.
• Gather information regarding client needs and preferences.
• Research availability and appropriate service options.
• Assist with coordinating reservations and confirmations.
• Review reservation details and documentation for accuracy.
• Communicate updates and important information to clients.
• Assist with modifications and special requests.
• Maintain accurate client and reservation records.
• Follow up on outstanding requests.
• Coordinate with service providers when necessary.
• Maintain professional customer service standards.

Job description

Alegria Travel Services is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a fully remote setting.

The role emphasizes accurate information, professional communication, and meticulous record-keeping, with onboarding and ongoing training, access to professional tools, and a supportive team that fosters continuous learning and development.