Remote Reservation Support Specialist

Alegria Travel Services; Austin (TX); Remote; USD 38,000 - 46,000; Full time

Benefits offered by this job

100% remote environment

Onboarding & training

Professional development

Job summary

Alegria Travel Services is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a fully remote environment.

The ideal candidate communicates professionally, pays close attention to detail, and enjoys helping clients by researching availability, documenting reservations accurately, and updating travelers with timely information.

Qualifications

• Strong written and verbal communication skills.
• Excellent attention to accuracy and detail.
• Excellent organization and time management.
• Customer-focused, professional demeanor.
• Comfort with email and online systems.
• Ability to research and organize information.
• Reliable and capable of multitasking.
• Customer service or reservations experience is helpful but not required.

Responsibilities

• Respond to reservation-related questions and requests.
• Gather information about client needs and preferences.
• Research availability and service options.
• Assist with coordinating reservations and confirmations.
• Review reservation details and documentation for accuracy.
• Communicate updates and important information to clients.
• Assist with modifications and special requests.
• Maintain accurate client and reservation records.
• Follow up on outstanding requests.
• Coordinate with service providers when necessary.
• Maintain professional customer service standards.

Skills

Strong written and verbal comms

Attention to detail

Organizational skills

Customer-focused

Email/online system proficiency

Research & information organization

Multitasking reliability

Customer service/reservations helpful

Job description

Alegria Travel Services is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a fully remote environment.

The ideal candidate communicates professionally, pays close attention to detail, and enjoys helping clients by researching availability, documenting reservations accurately, and updating travelers with timely information.