Remote Reservation Support Specialist

Alegria Travel Services; Greenville (SC); Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

Onboarding and training

Ongoing education and development

Remote work environment

Job summary

Alegria Travel Services is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests. This role focuses on delivering accurate information while keeping reservation details organized and up to date.

The ideal candidate communicates professionally, pays close attention to detail, and enjoys helping clients in a remote environment.

Qualifications

• Strong written and verbal communication skills.
• Excellent attention to detail and accuracy.
• Good organizational and time-management skills.
• Customer-focused and professional attitude.
• Comfortable using email and online systems.
• Ability to research and organize information.
• Reliable and able to manage multiple tasks.
• Experience in customer service or reservations is helpful but not required.

Responsibilities

• Respond to reservation-related questions and requests.
• Gather information about client needs and preferences.
• Research availability and service options.
• Assist with coordinating reservations and confirmations.
• Review reservation details for accuracy.
• Communicate updates and important information to clients.
• Assist with modifications and special requests.
• Maintain accurate client and reservation records.
• Follow up on outstanding requests.
• Coordinate with service providers when necessary.
• Maintain professional customer service standards.

Skills

Written communication

Verbal communication

Attention to detail

Organizational skills

Time management

Customer-focused

Email proficiency

Researching information

Multitasking

Customer service experience (helpful)

Job description

Alegria Travel Services is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests. This role focuses on delivering accurate information while keeping reservation details organized and up to date.

The ideal candidate communicates professionally, pays close attention to detail, and enjoys helping clients in a remote environment.