Remote Reservation Support Specialist
Alegria Travel Services
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Benefits offered by this job
Job summary
Alegria Travel Services is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a 100% remote role. You will communicate professionally, pay close attention to details, and help clients by researching options, updating records, and handling changes with accuracy.
Onboarding and training are provided, with ongoing education and access to professional tools.
Qualifications
- Excellent written and verbal communication skills.
- Strong attention to detail and accuracy.
- Good organizational and time-management abilities.
- Customer-focused and professional demeanor.
- Comfort with email and online systems.
- Ability to research and organize information.
- Reliable and capable of handling multiple tasks.
- Previous customer service, reservations or hospitality experience is helpful but not required.
Responsibilities
- Respond to reservation-related questions and requests.
- Gather information on client needs and preferences.
- Research availability and service options.
- Assist with coordinating reservations and confirmations.
- Review reservation details for accuracy.
- Communicate updates and important information to clients.
- Assist with modifications and special requests.
- Maintain accurate client and reservation records.
- Follow up on outstanding requests.
- Coordinate with service providers as needed.
- Maintain professional customer service standards.
Skills
Tools
Job description
Alegria Travel Services is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a 100% remote role. You will communicate professionally, pay close attention to details, and help clients by researching options, updating records, and handling changes with accuracy.
Onboarding and training are provided, with ongoing education and access to professional tools.
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