Remote Reservation Support Specialist

Alegria Travel Services; Lansing (MI); Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

100% remote environment

Onboarding and training

Ongoing education and development

Access to professional tools

Supportive team environment

Job summary

Alegria Travel Services is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests. This role focuses on providing accurate information while keeping reservation details organized and up to date, in a 100% remote environment.

The ideal candidate communicates professionally, pays close attention to detail, and enjoys helping clients with timely, responsive service.

Qualifications

• Professional written and verbal communication skills.
• Excellent attention to detail and accuracy.
• Strong organization and time-management abilities.
• Customer-focused with a professional demeanor.
• Comfortable using email and online systems for coordination.
• Ability to research and organize information effectively.
• Reliable and able to manage multiple tasks concurrently.

Responsibilities

• Respond to reservation-related questions and requests.
• Gather information on client needs and preferences.
• Research availability and appropriate service options.
• Coordinate reservations and confirmations.
• Review reservation details for accuracy and completeness.
• Communicate updates and important information to clients.
• Assist with modifications and special requests as needed.
• Maintain accurate client and reservation records.
• Follow up on outstanding requests.
• Coordinate with service providers when necessary.
• Maintain professional customer service standards.

Skills

Written communication

Verbal communication

Attention to detail

Organization

Time management

Customer-focused

Multi-tasking

Research information

Job description

Alegria Travel Services is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests. This role focuses on providing accurate information while keeping reservation details organized and up to date, in a 100% remote environment.

The ideal candidate communicates professionally, pays close attention to detail, and enjoys helping clients with timely, responsive service.