Remote Reservation Support Specialist

Alegria Travel Services; Chicago (IL); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Onboarding and training

Continuing education

Supportive team

Job summary

Alegria Travel Services is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests. This role focuses on providing accurate information while ensuring reservation details remain organized and up to date.

The ideal candidate communicates professionally, pays close attention to details, and enjoys assisting clients in a remote environment.

Qualifications

• Demonstrates strong written and verbal communication abilities.
• Shows exceptional attention to detail and accuracy in work.
• Exhibits good organizational and time-management skills.
• Maintains a customer-focused and professional approach.
• Comfortable using email and online systems for day-to-day tasks.
• Able to research and organize information efficiently.
• Reliable and capable of handling multiple tasks simultaneously.
• Experience in customer service, reservations, hospitality, or related field is helpful but not required.

Responsibilities

• Respond to reservation-related questions and requests
• Gather information regarding client needs and preferences
• Research availability and appropriate service options
• Assist with coordinating reservations and confirmations
• Review reservation details and documentation for accuracy
• Communicate updates and important information to clients
• Assist with modifications and special requests
• Maintain accurate client and reservation records
• Follow up on outstanding requests
• Coordinate with service providers when necessary
• Maintain professional customer service standards

Skills

Written communication

Verbal communication

Attention to detail

Organizational skills

Time management

Customer-focused

Email systems

Information research

Multitasking

Job description

Alegria Travel Services is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests. This role focuses on providing accurate information while ensuring reservation details remain organized and up to date.

The ideal candidate communicates professionally, pays close attention to details, and enjoys assisting clients in a remote environment.