Remote Reservation Support Specialist

Alegria Travel Services; West End (AL); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Onboarding and training

Professional tools access

Learning opportunities

Supportive team

Job summary

Alegria Travel Services is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a fully remote role.

The ideal candidate communicates professionally, pays close attention to details, and enjoys helping clients while managing multiple tasks efficiently. Onboarding and ongoing education accompany a supportive team environment.

Qualifications

• Clear written and spoken communication is essential.
• Attention to detail and accuracy are critical for reservations.
• Strong organization and time-management skills are required.
• Professional, customer-focused attitude is expected.

Responsibilities

• Respond to reservation-related questions and requests
• Gather information regarding client needs and preferences
• Research availability and appropriate service options
• Assist with coordinating reservations and confirmations
• Review reservation details and documentation for accuracy
• Communicate updates and important information to clients
• Assist with modifications and special requests
• Maintain accurate client and reservation records
• Follow up on outstanding requests
• Coordinate with service providers when necessary
• Maintain professional customer service standards

Skills

Written & verbal comm

Attention to detail

Organizational skills

Customer-focused

Email & online tools

Research & info organization

Multitasking

Relevant experience helpful

Job description

Alegria Travel Services is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a fully remote role.

The ideal candidate communicates professionally, pays close attention to details, and enjoys helping clients while managing multiple tasks efficiently. Onboarding and ongoing education accompany a supportive team environment.