Remote Reservation Services Coordinator — Flexible Hours

Southern Bridge Group; Wilmington (NC); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Training & development

Booking technology access

Mentorship

Career growth

Referral clientele

Job summary

Southern Bridge Group is seeking motivated Reservation Services Coordinators for a fully remote role in the United States. You will research vacation options, communicate with customers, and coordinate reservations to ensure memorable experiences.

The role emphasizes strong communication, organization, and independence in a remote environment, with opportunities for training and professional development.

Qualifications

• 18+ years old.
• Must reside in an eligible U.S. state.
• Experience in customer service is helpful but not required.
• Willingness to complete required training.

Responsibilities

• Assist customers with researching and comparing destination options.
• Provide professional customer service throughout the planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate reservation details, policies, deadlines, and updates.
• Respond to questions via phone, email, text, or online chat.
• Follow up with customers before and after reservations.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Skills

Communication skills

Customer service

Organization

Remote work

Self-motivation

Job description

Southern Bridge Group is seeking motivated Reservation Services Coordinators for a fully remote role in the United States. You will research vacation options, communicate with customers, and coordinate reservations to ensure memorable experiences.

The role emphasizes strong communication, organization, and independence in a remote environment, with opportunities for training and professional development.