Remote Reservation Planner & Client Support Coordinator

Duquesa Travel Group; Miami (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Remote work

Onboarding and training

Professional development

Team support

Job summary

Duquesa Travel Group is seeking an organized Reservation Planning Coordinator for a 100% remote role. You will assist with researching options, coordinating reservations, and managing details throughout the planning process while delivering professional, timely support to clients.

The ideal candidate communicates clearly, enjoys helping others, and can juggle multiple requests. Prior customer service or coordination experience is helpful but not required.

Qualifications

• Clear written and verbal communication is required.
• Excellent organization and attention to detail.
• Customer-focused and professional demeanor.
• Comfortable conducting online research.
• Ability to manage multiple requests and deadlines.
• Proficient with email and web-based platforms.
• Strong problem-solving and follow-up skills.

Responsibilities

• Communicate with clients to understand their needs and preferences.
• Research accommodations, transportation, activities, and related services.
• Assist with planning and coordinating reservations.
• Review availability and reservation details.
• Provide confirmations, updates, and relevant information.
• Assist with modifications and special requests.
• Maintain accurate client and reservation records.
• Follow up on pending requests and outstanding information.
• Coordinate with service providers when necessary.
• Ensure reservation details are organized and accurate.
• Provide professional client support throughout the process.

Skills

Written & verbal communication

Organization

Customer-focus

Online research

Multi-tasking

Email & web tools

Problem solving

Customer service experience

Job description

Duquesa Travel Group is seeking an organized Reservation Planning Coordinator for a 100% remote role. You will assist with researching options, coordinating reservations, and managing details throughout the planning process while delivering professional, timely support to clients.

The ideal candidate communicates clearly, enjoys helping others, and can juggle multiple requests. Prior customer service or coordination experience is helpful but not required.