Remote Requestor Resolution Specialist

Healthmark Group; United States; Remote; USD 23,419 - 24,796; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k matching

Paid time off

Paid volunteer day

Job summary

Healthmark Group is looking for a Requestor Resolution Representative to provide exceptional customer service in a remote setting. You will be responsible for managing client interactions, resolving issues, and meeting productivity goals while ensuring documentation accuracy.

The ideal candidate will possess strong communication skills, have previous call center experience, and a positive, adaptable attitude. This position offers an hourly wage of $17 - $18, rewarding your commitment to quality service in the healthcare ecosystem.

Qualifications

• 1+ year of call center experience preferred.
• Medical industry experience preferred but not required.
• Dependable with strong business integrity.

Responsibilities

• Conduct email and outbound call outreach on non-compliant orders.
• Perform data entry to update contact details for records release.
• Review orders to ensure all required documents are included.

Skills

Strong written and verbal communication skills

Excellent interpersonal skills

Detail-oriented

Strong follow-up and time management abilities

Proficiency in Microsoft Office

Education

High school diploma or GED

Job description

Healthmark Group is looking for a Requestor Resolution Representative to provide exceptional customer service in a remote setting. You will be responsible for managing client interactions, resolving issues, and meeting productivity goals while ensuring documentation accuracy.

The ideal candidate will possess strong communication skills, have previous call center experience, and a positive, adaptable attitude. This position offers an hourly wage of $17 - $18, rewarding your commitment to quality service in the healthcare ecosystem.