Requestor Support Specialist

HealthMark Group; United States; Remote; USD 21,000 - 23,000; Full time

Benefits offered by this job

Collaborative work environment

Professional development opportunities

Remote-friendly benefits

Job summary

HealthMark Group in the United States is seeking a detail-oriented remote role focused on information handling and client service. You will support requesters, manage data entry tasks, and help ensure timely, accurate processing of bulk requests across multiple channels.

This full-time position emphasizes strong MS Excel skills, effective communication, and the ability to operate under tight timelines while collaborating with a supportive team.

Qualifications

• Proficiency in MS Excel and data entry with fast typing ability.
• Strong written and verbal communication skills.
• Excellent organization and ability to work under time constraints.

Responsibilities

• Strengthen advancement of requester and client relationships.
• Gather, document, and collect fees for bulk requests across platforms.
• Perform inventory analysis to improve operations.
• Generate and distribute reports to internal teams, clients, and requesters.
• Provide near real-time status updates on inventory and proactive communications.

Skills

MS Excel

Data entry

Written and verbal communication

Organizational skills

Fast learner

Time management

Tools

MS Office

Job description

Remote, US

Salary Range:$15.00 To $17.00 Hourly

Who We Are:

With a diverse team of more than 800 people, HealthMark is set apart by our culture, commitment to excellence, and dynamic contributors. We believe in fostering growth, celebrating success, and providing opportunities for every team member to thrive. Joining HealthMark means being part of a thriving organization recognized as a Top Workplace by USA Today. Not only that, but we’ve made it on the Inc. 5000 list of fastest-growing companies for ten years.

Not only will you get to contribute to the healthcare ecosystem by making health information more accessible to patients, you will also join a forward-thinking team of innovators who are passionate about the work we do and the people we serve.

What We Do:

HealthMark is a mission to revolutionize how medical records are released to patients, providers, and other stakeholders. We provide tech-enabled solutions that help health systems, hospitals, FQHCs, provider-led networks, and other care providers deliver the right medical records to the right patient.

What We Offer:

• A collaborative and supportive work environment that values your ideas
• Opportunities for professional development and career advancement
• Competitive benefits, including medical, dental, and vision insurance, 401k matching, remote opportunities, paid time off, and a paid volunteer day of your choice
• The chance to make an impact in the health information field every day

Join us in shaping the future of release of information!

Job Description

Type of Role:

FULL-TIME

Duties include but are not limited to:

• Strengthens the advancement of key requester and client relationships
• Responsible for gathering, documenting, and collecting fees for all bulk requests received in multi-channel platforms.
• Performs inventory analysis to drive operations.
• Generates and distributes reports to internal teams, external clients, and requesters.
• Updates on statuses for inventory, aiming for near real-time communication.
• Weekly communication regarding unresolved inventory, specifically items lacking complete information.
• Monitors and reports on the turnaround time (TAT) for all communications.
• Communicates messages clearly, promptly, and concisely to clients and requesters
• Raises issues and promotes priorities in workloads
• Reports to the Requester Account Manager

Requirements:

• Computer literacy and familiarity with various computer programs such as MS Office (formal computer training may be advantageous in progressing in this career)
• Fast learner with excellent organizational skills
• Strong knowledge of MS Excel
• Ability to work under time constraints.
• Focused on team character pillars: prepared, honest, teacher/learner
• Typing- Data Entry
• Excellent written and verbal communication skills

Measurables:

• Focuses on a 24-HR response time to incoming requests and statuses
• Build relationships with assigned requesters to achieve satisfactory service and precise workflows
• Supports client advocates to achieve satisfactory client scores
• Reduces inbound inquiries by providing outbound proactive communications.