Remote Customer Care Specialist | Quick Resolver

highmarkhealth; Pennsylvania; Hybrid; USD 26.000 - 39.000; Vollzeit

Zusammenfassung

Highmark Health is seeking a remote, office-based Customer Service Professional responsible for resolving standard and occasional non-standard inquiries with a positive customer experience. You will engage customers via phone, email, or face-to-face interactions, leveraging product knowledge and listening skills to resolve issues efficiently.

The role requires 1–3 years in customer service or call center settings and a High School Diploma/GED.

Qualifikationen

• 1-3 years experience in customer service or call center environment.
• High School Diploma or GED required.
• Ability to learn and use knowledge tools and policies.

Aufgaben

• Engage with customers in a confident and compelling manner.
• Strive to resolve concerns in a single interaction by phone, written, or in person.
• Respond to a diverse set of customers with consistent confidence.
• Work independently, using the knowledge center to answer inquiries.
• Demonstrate product knowledge and continuously improve listening, analysis, and problem-solving skills.
• Strive to exceed internal adherence, efficiency, and response timeliness.
• Resolve standard and limited non-routine inquiries with appropriate escalation.

Kenntnisse

Product knowledge

Active listening

Multitasking

Probing questions

Training adaptability

De-escalation

Clear documentation

Ausbildung

High School Diploma/GED

Jobbeschreibung

Highmark Health is seeking a remote, office-based Customer Service Professional responsible for resolving standard and occasional non-standard inquiries with a positive customer experience. You will engage customers via phone, email, or face-to-face interactions, leveraging product knowledge and listening skills to resolve issues efficiently.

The role requires 1–3 years in customer service or call center settings and a High School Diploma/GED.