Customer Service Specialist - ROI

Healthmark Group; United States; Remote; USD 22,041 - 24,796; Full time

Job summary

A healthcare service provider is seeking a full-time Customer Service Representative to support clients with medical record requests while ensuring excellent service. The role is remote, requiring strong communication, analytical skills, and a high school diploma or GED. The candidate must meet daily call goals and have a passion for customer interaction, along with problem-solving abilities. Pay ranges from $16-$18 per hour based on experience. Strong computer skills and a professional attitude are crucial.

Qualifications

• Excellent communication skills, strong analytical and problem-solving skills.
• Ability to multi-task, prioritize duties, and have strong time management skills.
• Detail-oriented with excellent follow-up skills.

Responsibilities

• Meet daily goal of 85 calls per day and assist clients with medical record requests.
• Ensure notes are accurate and detailed in Med-Release.
• Provide excellent and prompt customer service.
• Build strong value-based relationships with customers.
• Process orders for missing information and obtain compliance.

Skills

Excellent communication skills

Strong analytical skills

Problem-solving skills

Time management skills

Detail-oriented

Customer interaction passion

Education

High school diploma or GED

Tools

Microsoft Office

Job description

MISSION: The mission for this role is to provide excellent customer service to clients, patients, and requestors. This role will require you to meet daily goals and report to the Customer Service Manager with any reoccurring issues for resolution. He/she should align with HealthMark Groups core values, culture, and overall CRAFT of the company.

REQUIREMENTS: This role requires good written, verbal, and interpersonal communication skills to build successful working relationships with requestors, clients, and co-workers. This position requires a person to be detail-oriented and be able to resolve customer issues in a timely manner. Excellent follow-up skills and time management are essential. This role is a remote position so the candidate must have reliable internet and a quiet background setting.

***Key Points: Requestor Support: Ensure HealthMark is providing excellent customer service by being client-focused

Daily Roles and Responsibilities

• Must meet daily goal of 85 calls per day averaging 11 calls per hour. Assist clients, patients, and requestors with the status of requests for medical records via phone call.
• Ensure notes are accurate and detailed. All actions require a note in Med-Release.
• Provide excellent customer service promptly with accurate and concise information.
• Build strong value-based relationships with customers - a passion for customer interaction is a must!
• Ensuring customer satisfaction is a primary goal.
• Resend, or cancel invoices.
• Reprocess orders for missing information.
• Obtain missing information for non-compliant requests from patients and requestors.
• Data entry and other duties as assigned.
• Fax and email records securely to requestors.
• Work with other departments to ensure requests are sent promptly.

Qualifications

• Excellent communication skills, strong analytical and problem-solving skills
• Ability to multi-task, prioritize duties, and have strong time management skills
• Proficient computer skills with software applications such as Microsoft Office
• Maintain a positive, empathetic, and professional attitude toward customers always
• High school diploma or GED required

Preferred Skills/Not Required

• Previous Medical Records Experience – Knowledge of HIPAA preferred but not required
• 1+ year of Customer Service/ Call Center experience- Preferred

Qualities that the candidate for this position should include

• Fast learner- Quick Learner
• Self-motivated and able to work independently.
• Ability to adapt to change/ flexibility a must
• Candidate must maintain a high level of business integrity and diligence
• Passionate about people and being able to show patient empathy is a must
• Positive attitude
• Someone who strives to do more

Schedule

• 8-hour shift- between 8:00am-6:00pm CST
• Monday to Friday

Job Type: Full-time

Pay: $16-18 per hour DOE

Note: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve.