Remote Customer Resolution Specialist

HealthMark Group; United States; Remote; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee assistance program

Health insurance

Life insurance

Paid time off

Paid training

Vision insurance

Work from home

Job summary

A leading healthcare services provider is looking for a Customer Service Representative to join their remote team. The role demands excellent communication skills, a strong ability to resolve issues, and a detail-oriented approach to client needs. Responsibilities include making outbound calls and managing documentation for requests. Ideal candidates will have call center experience and should be proficient with Microsoft Office. This full-time position offers a range of benefits, including health insurance and paid time off.

Qualifications

• 1+ year of call center experience required.
• Willingness to learn and adapt.
• Positive, professional attitude towards customers.

Responsibilities

• Ensure excellent customer service by being client-focused.
• Make outbound calls for non-compliant requests.
• Email clients about missing documentation.
• Data entry for updating contact information.
• Review orders to ensure all necessary documents are included.

Skills

Excellent communication skills

Problem-solving skills

Analytical skills

Time management skills

Interpersonal skills

Detail-oriented

Multi-tasking ability

Education

High school diploma or GED

Tools

Microsoft Office

Job description

A leading healthcare services provider is looking for a Customer Service Representative to join their remote team. The role demands excellent communication skills, a strong ability to resolve issues, and a detail-oriented approach to client needs. Responsibilities include making outbound calls and managing documentation for requests. Ideal candidates will have call center experience and should be proficient with Microsoft Office. This full-time position offers a range of benefits, including health insurance and paid time off.