Customer Service Specialist - Resolution

HealthMark Group; United States; Remote; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee assistance program

Health insurance

Life insurance

Paid time off

Paid training

Vision insurance

Work from home

Job summary

A leading healthcare services provider is looking for a Customer Service Representative to join their remote team. The role demands excellent communication skills, a strong ability to resolve issues, and a detail-oriented approach to client needs. Responsibilities include making outbound calls and managing documentation for requests. Ideal candidates will have call center experience and should be proficient with Microsoft Office. This full-time position offers a range of benefits, including health insurance and paid time off.

Qualifications

• 1+ year of call center experience required.
• Willingness to learn and adapt.
• Positive, professional attitude towards customers.

Responsibilities

• Ensure excellent customer service by being client-focused.
• Make outbound calls for non-compliant requests.
• Email clients about missing documentation.
• Data entry for updating contact information.
• Review orders to ensure all necessary documents are included.

Skills

Excellent communication skills

Problem-solving skills

Analytical skills

Time management skills

Interpersonal skills

Detail-oriented

Multi-tasking ability

Education

High school diploma or GED

Tools

Microsoft Office

Job description

MISSION

The mission for this role is to provide excellent customer service to clients, patients, and requestors. This role will be required to meet daily goals and report to the Customer Service Manager with any reoccurring issues for resolution. He/she should align with HealthMark Groups core values, culture and overall CRAFT of the company.

REQUIREMENTS

The requirement for this role is to have good communication skills both written and verbal and interpersonal skills to build successful working relationships with requestors, clients, and co-workers. This position requires a person to be detailed oriented and be able to resolve customer issues in a timely manner. Excellent follow up skills and time management are essential. This role is a remote position so the candidate must have reliable internet and a quiet background setting.

LOCATION

REMOTE

Key Points

Requestor Support: Ensure HealthMark is providing excellent customer service by being client focused.

Daily Roles and Responsibilities

• Outbound calls for all non-compliant requests that are missing documentation.
• Email on non-compliant requests that are missing documentation.
• Data Entry work updating addresses, fax numbers, and emails.
• Entering in new updated requests.
• Reviewing order to ensure proper documents and information has been added.

Qualifications

• Excellent communication skills, strong analytical and problem-solving skills.
• 1+ year of call center experience
• Ability to multi-task, prioritize duties, and have strong time management skills.
• Willingness to learn.
• Proficient computer skills with software applications such as Microsoft Office.
• Maintain a positive, empathetic, and professional attitude toward customers always.
• High school diploma or GED required.
• Previous Medical Industry Experience preferred but not required.

Qualities that the candidate for this position should include

• Fast learner
• Self-motivated and able to work independently
• Ability to adapt to change/ flexibility a must
• Dependable
• Candidate must maintain a high level of business integrity and diligence
• Passionate about people and be able to show patient empathy is a must
• Team player
• Someone who strives to do more

Job Type: Full-time

• 401(k)
• 401(k) matching
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home

Schedule

• 8-hour shift
• Monday to Friday

Education

• High school or equivalent

Experience

• Customer service: 1 years
• Healthcare Experience: 1 year (Preferred)