Remote Inbound Medical Records & Support Specialist

HealthMark Group; United States; On-site; USD 23,419 - 28,929; Full time

Job summary

HealthMark Group is seeking a Remote Inbound Customer Service Specialist to manage inbound calls related to medical records. The ideal candidate should be comfortable handling high call volumes and possess strong communication skills, ideally with experience in a call center or healthcare environment.

This role is crucial for ensuring customer satisfaction and requires maintaining confidentiality and professionalism when addressing inquiries and requests.

Qualifications

• Comfortable handling high volumes of inbound customer calls.
• Previous experience in a contact/call-center environment preferred.
• Previous hospital or medical office experience is a plus.

Responsibilities

• Answer inbound calls from patients and providers.
• Assist with timely processing of requests.
• Maintain confidentiality and ethical standards.

Skills

Strong communication skills

Ability to multitask

Experience in call center environment

Team player

Positive attitude

Job description

HealthMark Group is seeking a Remote Inbound Customer Service Specialist to manage inbound calls related to medical records. The ideal candidate should be comfortable handling high call volumes and possess strong communication skills, ideally with experience in a call center or healthcare environment.

This role is crucial for ensuring customer satisfaction and requires maintaining confidentiality and professionalism when addressing inquiries and requests.