Remote Repair Scheduler & Customer Care Coordinator

PJ Fitzpatrick; New Castle (DE); Remote; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health Insurance

Vision

Dental

401K with a company match

PTO

Paid Holidays

Floating Holiday

PTO on your Birthday

Job summary

A home remodeling company in Delaware is seeking an Entry Level Administrative Support for their Repair Division. Candidates should have a High School Diploma and at least one year of experience in dispatching or coordinating within home trades. Key responsibilities include managing Repair Experts' schedules, processing jobs, and ensuring customer satisfaction through effective communication. This full-time position offers a remote work schedule from 7:30am to 4:00pm with a focus on organizational skills and problem-solving.

Qualifications

• At least one year as a dispatcher/coordinator or call-taker in home remodeling trades.
• Ability to manage multiple schedules and communicate effectively with customers.

Responsibilities

• Manage the daily schedules of several Repair Experts.
• Communicate with customers via phone, email, and text to ensure satisfaction.
• Monitor and update Repair Expert timecards.

Skills

Strong computer skills

Excellent oral and written communication

Excellent organizational skills

Persuasiveness

Creative problem solving

Excellent time management

Education

High School Diploma or Equivalent

Tools

Office Suite

CRMs

Job description

A home remodeling company in Delaware is seeking an Entry Level Administrative Support for their Repair Division. Candidates should have a High School Diploma and at least one year of experience in dispatching or coordinating within home trades. Key responsibilities include managing Repair Experts' schedules, processing jobs, and ensuring customer satisfaction through effective communication. This full-time position offers a remote work schedule from 7:30am to 4:00pm with a focus on organizational skills and problem-solving.