Manager, Renewals (Fully Remote)

GitLab; United States; Remote; USD 110,000 - 170,000; Full time

Job summary

GitLab, a fully remote DevSecOps platform company, is looking for an experienced Renewals Manager to lead a team responsible for end-to-end renewal execution across a large portfolio of customers.

You will drive forecasting, coordinate with Sales, Customer Success, and Finance, and coach teammates on pricing, contract terms, and remote working practices to strengthen retention and expansion.

Qualifications

• Experience as renewals, CS, or sales with SaaS renewals exposure.
• Ability to translate plans into tactical processes and make operational decisions.

Responsibilities

• Manage the day-to-day work of a team of Renewals Managers/Associates, implement tactical processes, and maintain accurate visibility into renewal performance.
• Deliver precise forecasting for the renewal segment and partner with Sales, Customer Success, and Finance to keep renewal and expansion opportunities moving.
• Coach team members on business acumen, pricing, contract terms, and remote working best practices.

Skills

Renewals experience

Operational decision making

Remote communication

Tools

Salesforce

Gainsight

Gong

Job description

• Manage the day-to-day work of a team of Renewals Managers/Associates, implement tactical processes, and maintain accurate visibility into renewal performance.
• Deliver precise forecasting for the renewal segment and partner with Sales, Customer Success, and Finance to keep renewal and expansion opportunities moving.
• Coach team members on business acumen, pricing, contract terms, and remote working best practices.

What You'll Bring:

• Prior experience as a renewals, customer success, or sales professional, with exposure to renewal motions and strong understanding of SaaS renewals processes.
• Ability to translate functional plans into tactical processes and make sound operational decisions while escalating when needed.
• Excellent written, verbal, and remote presentation skills with a bias toward action and alignment with GitLab's values.

About the Team:

• Dedicated to driving customer retention and growth by managing the end-to-end renewal process for a large portfolio of customers.
• Leverage automation, data-driven insights, and close collaboration with Customer Success and Sales to proactively engage customers and ensure timely renewals.
• Operate in a global, asynchronous environment using tools like Salesforce, Gainsight, and Gong to coordinate efforts.

GitLab

GitLab provides an intelligent orchestration platform for DevSecOps, helping organizations improve developer productivity, security, and digital transformation. With over 50 million users and a high-performance, values-driven culture that embraces AI, GitLab is trusted by more than 50% of the Fortune 100.