EMEA Renewals Specialist – On-Time Renewals & Expansion

GitLab; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

GitLab is seeking an Associate Renewals Manager in the United States to own and execute renewal processes for a portfolio of customers. The role emphasizes timely, accurate renewal execution with an emphasis on consultative customer conversations to understand usage and future needs, and to surface expansion opportunities within existing accounts.

Working under the Manager, Renewals, you will prepare quotes and documentation, analyze renewal scenarios, and collaborate with internal stakeholders

Responsibilities

• Manage an assigned portfolio of customer renewals tracking key dates and driving them to on-time closure.
• Have real, consultative conversations with customers throughout the renewal cycle to understand how they're actually using the product and where they're headed next.
• Identify and surface expansion opportunities — additional seats, tiers, or modules — that come out of those conversations.
• Probe for new use cases and unmet needs within existing accounts, connecting what customers describe to relevant GitLab capabilities they aren't yet using.
• Prepare and send renewal quotes, order forms, and related documentation accurately and on schedule, structuring them to reflect any expansion identified.
• Prepare and send renewal quotes, order forms, and related documentation accurately and on schedule.
• Analyze moderately complex renewal situations (usage trends, contract terms, pricing) by reviewing existing account factors, escalating anything unusual to a senior team member or manager and helping to mitigate any risk identified.
• Explain moderately complex renewal terms and issues to customers and internal stakeholders, working to build alignment.
• Collaborate with

Job description

GitLab is seeking an Associate Renewals Manager in the United States to own and execute renewal processes for a portfolio of customers. The role emphasizes timely, accurate renewal execution with an emphasis on consultative customer conversations to understand usage and future needs, and to surface expansion opportunities within existing accounts.

Working under the Manager, Renewals, you will prepare quotes and documentation, analyze renewal scenarios, and collaborate with internal stakeholders