Renewals Manager — Lead High-Impact Enterprise Renewals

UKG; Honolulu (HI); On-site; USD 84,000 - 119,000; Full time

Job summary

UKG is seeking a Manager, Renewals to lead a team of Renewal Managers handling a multi-hundred million-dollar portfolio. You’ll coach the team, drive renewal outcomes, and partner with Sales and Customer Success to optimize renewal strategies. This is an operational leadership role closely connected to customers and frontline execution.

You’ll translate strategy into priorities, establish rhythms, and help your team deliver consistently while expanding talent and capabilities within renewals.

Qualifications

• 5+ years of sales or renewals experience in enterprise software as a service.
• 3+ years of experience managing individual contributors or leading a team of 8+.
• Proven record of achieving or exceeding individual quota and/or team targets.
• Comfort working with performance metrics, forecasts, and accountability measures.
• Strong coaching and people leadership skills, including feedback and performance conversations.
• Deep understanding of renewals, including renewal rates, churn, lifecycle, forecasting, and closing deals.
• Excellent communication and interpersonal skills to influence cross-functional partners.

Responsibilities

• Own renewal outcomes for assigned portfolio and lead the team to achieve renewal targets.
• Coach Renewal Managers through regular meetings and feedback.
• Establish team rhythms including weekly forecast reviews and monthly business reviews.
• Partner with Sales and Customer Success to strengthen renewal strategies.
• Ensure Renewal Managers have resources and support to serve customers effectively.
• Manage escalations and resolve issues to protect relationships and recover opportunities.
• Monitor early risk indicators and diagnose reasons for success or shortfalls.
• Guide coverage strategy and customer engagement in renewal discussions.
• Identify skill gaps and coach needs, elevating issues to leadership when needed.
• Use performance analytics to inform decisions and communicate with leadership.
• Hire and onboard Renewal Managers and support ramp and success.
• Recognize high performers and address concerns fairly.
• Build an environment for high performance and ongoing development.
• Identify and develop high-potential Renewal Managers for future roles.
• Collaborate with Sales and Customer Success leaders for smooth handoffs.

Skills

Sales leadership

People coaching

Performance data analysis

Cross-functional collaboration

Forecasting and accountability

Education

Bachelor’s degree

Tools

CRM systems

Forecasting tools

Job description

UKG is seeking a Manager, Renewals to lead a team of Renewal Managers handling a multi-hundred million-dollar portfolio. You’ll coach the team, drive renewal outcomes, and partner with Sales and Customer Success to optimize renewal strategies. This is an operational leadership role closely connected to customers and frontline execution.

You’ll translate strategy into priorities, establish rhythms, and help your team deliver consistently while expanding talent and capabilities within renewals.