Remote Renewals & Growth Specialist

Wasabi Technologies; Boston (MA); Remote; USD 90,000 - 110,000; Full time

Job summary

Wasabi Technologies is seeking a Renewal Representative to join the Renewals Team within Customer Success. The role is remote and focuses on account development, retention, and expansion across Channel and Direct teams.

You will lead renewal discussions, document quotes, and ensure customer satisfaction while meeting quarterly and annual quotas. Ideal candidates hold a Bachelor's degree and have 1–2+ years of tech inside sales experience; renewal automation, AI, and playbooks are a plus.

Qualifications

• Bachelor's degree required.
• 1–2+ years of technology inside sales experience (storage experience a plus).
• Experience with renewal automation, AI, and playbooks a plus.
• Excellent written and verbal communication.
• Proven history of meeting or exceeding sales retention/growth quotas.
• Experience working in the Channel (Distributors & Resellers) a plus.

Responsibilities

• Lead Customer Review Calls to assess experience, current usage of product, IT environment changes and growth opportunities
• Build and document renewal quotes, process orders, and compile history in company CRM database
• Collaborate with Distributors and Value-Added Resellers across Channel and Direct teams
• Meet or exceed Individual/Team Sales Quotas - Quarterly/Annually
• Adhere to Wasabi policies and procedures accurately
• Continuously assess risk in an account and proactively engage with customers who are at risk of leaving
• Prepare and engage in business development team meetings

Skills

Sales experience

Communication

Team player

Account management

Renewal mindset

Education

Bachelor's degree

Tools

HubSpot

Salesforce

Job description

Wasabi Technologies is seeking a Renewal Representative to join the Renewals Team within Customer Success. The role is remote and focuses on account development, retention, and expansion across Channel and Direct teams.

You will lead renewal discussions, document quotes, and ensure customer satisfaction while meeting quarterly and annual quotas. Ideal candidates hold a Bachelor's degree and have 1–2+ years of tech inside sales experience; renewal automation, AI, and playbooks are a plus.