Remote Renewals & Customer Success Specialist

LevelUp; United States; A distancia; USD 85.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

HMO coverage

13th-month pay

Equipment provided

Descripción de la vacante

LevelUp is a specialist agency providing outsourcing solutions to agencies, software vendors, and website owners. The company has a large team of professionals and a culture focused on well-being, work-life balance, and respect.

LevelUp operates fully remotely with a fixed night schedule (Mon-Fri 10 PM-7 AM PHT) and offers benefits such as HMO coverage, 13th-month pay, and equipment provided. This role focuses on renewals, retention, and data integrity across high-volume accounts.

Formación

• Experience with renewals and contract administration.
• Strong data accuracy and CRM data integrity.
• Ability to work night shift or non-standard hours.

Responsabilidades

• Own renewals, contract admin, and CRM data integrity.
• Handle downgrades, escalations, and customer calls.
• Drive KPIs like NRR and On-Time Renewal Rate.
• Partner with CSMs to ensure high revenue retention.

Herramientas

CRM software

Descripción del empleo

LevelUp is a specialist agency providing outsourcing solutions to agencies, software vendors, and website owners. The company has a large team of professionals and a culture focused on well-being, work-life balance, and respect.

LevelUp operates fully remotely with a fixed night schedule (Mon-Fri 10 PM-7 AM PHT) and offers benefits such as HMO coverage, 13th-month pay, and equipment provided. This role focuses on renewals, retention, and data integrity across high-volume accounts.