Remote Renewal & Customer Success Specialist

LevelUp; United States; Remote; USD 4,400 - 5,200; Full time

Benefits offered by this job

HMO coverage

13th-month pay

Equipment provided

Job summary

LevelUp is a specialist outsourcing agency seeking a Customer Success Specialist to manage end-to-end renewal processes for high-volume accounts across North America. The role emphasizes revenue retention, contract administration, and data integrity within a fast-paced, collaborative environment.

Based in the United States, this fully remote position offers a fixed schedule with overnight/afternoon shifts to align with NA Central Time, and requires proactive ownership of renewal outcomes while

Qualifications

• 1–2 years of experience in a customer-facing role such as Account Management, Sales, Support, or Customer Success.
• Excellent written and verbal communication with professional executive presence.
• Experience in retention and escalations; comfortable with live customer calls.

Responsibilities

• Renewal management: own end-to-end renewal for high-volume accounts.
• Contract administration including amendments, billing inquiries, and CRM data integrity.
• Downgrade management with policy-aligned processing and retention risk documentation.
• Special projects and initiatives to support retention and efficiency.
• Live customer engagement via calls and virtual meetings during renewal lifecycle.
• Partner with CSMs to ensure unified customer experience.
• Escalation support coordinating with Finance and Legal to resolve renewal obstacles.
• Maintain CRM hygiene and real-time renewal data for forecasting.
• Identify bottlenecks and propose automation or workflow improvements.
• Drive KPIs like Net Revenue Retention and On-Time Renewal Rate.

Skills

Renewal management

Contract administration

CRM tools (Salesforce)

Gainsight

Data hygiene

Verbal & written communication

High-volume coordination

Tools

Salesforce

Gainsight

Google Suite

Job description

LevelUp is a specialist outsourcing agency seeking a Customer Success Specialist to manage end-to-end renewal processes for high-volume accounts across North America. The role emphasizes revenue retention, contract administration, and data integrity within a fast-paced, collaborative environment.

Based in the United States, this fully remote position offers a fixed schedule with overnight/afternoon shifts to align with NA Central Time, and requires proactive ownership of renewal outcomes while