Remote Customer Success Manager: Adoption, Renewals & Growth

LaunchDarkly Group; United States; Remote; USD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

RSUs

Medical benefits

Dental benefits

Vision benefits

Mental health coverage

Zusammenfassung

LaunchDarkly in the United States is seeking a post-sales advisor to guide customers through onboarding and adoption, becoming their trusted partner as they realize value from our feature management platform.

You will own renewals and expansion, proactively mitigate churn, build success plans, manage onboarding projects, identify risks, align account teams, and share technical best practices to unlock upsell opportunities.

Remote in the US with RSUs and full benefits.

Qualifikationen

• Experience in customer success or post-sales roles.
• Ability to guide customers through onboarding and adoption.
• Collaboration with cross-functional teams to drive value.

Aufgaben

• You will guide customers through onboarding and adoption, becoming their trusted post-sales advisor.
• You will own renewals and expansions while proactively mitigating churn risk.
• Build success plans, manage onboarding projects, and track adoption.
• Identify risks, align account teams, and drive value outcomes.

Kenntnisse

Onboarding mgmt

Renewals ownership

Churn mitigation

Account coordination

Upsell opportunities

Adoption tracking

Jobbeschreibung

LaunchDarkly in the United States is seeking a post-sales advisor to guide customers through onboarding and adoption, becoming their trusted partner as they realize value from our feature management platform.

You will own renewals and expansion, proactively mitigate churn, build success plans, manage onboarding projects, identify risks, align account teams, and share technical best practices to unlock upsell opportunities.

Remote in the US with RSUs and full benefits.