Customer Retention Specialist (Fully Remote)

HighLevel; United States; Remote; USD 44,000 - 52,000; Full time

Job summary

HighLevel provides an AI-powered operating system for agencies, entrepreneurs, and SMBs to build, automate, and scale. As a global remote-first company with 2,000+ employees across 10+ countries, we serve customers worldwide and seek a proactive team member in the US.

You will perform daily outbound calls and emails, spot churn risks, handle objections, and log CRM details. This full-time remote role requires strong communication, SaaS/CRM experience, and remote-ready work habits.

Qualifications

• Strong communication and objection handling.
• SaaS/CRM experience and remote-ready work habits.

Responsibilities

• Spot churn risks and proactively reach at-risk accounts.
• Turn detractors into advocates through consultative support.
• Daily outbound calls, emails, and follow-ups.
• Handle objections, support plan optimization, and log CRM details.

Skills

Strong communication

Objection handling

SaaS experience

CRM experience

Remote-ready work habits

Job description

• Spot churn risks and proactively reach at-risk accounts.
• Turn detractors into advocates through consultative support.

Responsibilities:

• Daily outbound calls, emails, and follow-ups.
• Handle objections, support plan optimization, and log CRM details.

Requirements:

• Strong communication and objection handling.
• SaaS/CRM experience and remote-ready work habits.

Compensation:

• $44,000-$52,000 annually.
• Full-time remote.

HighLevel

HighLevel provides an AI-powered operating system for agencies, entrepreneurs, and SMBs to build, automate, and scale. With 2,000+ employees across 10+ countries, it is a global remote-first company focused on customer outcomes.