Remote Senior Billing Escalations Specialist

LevelUp; United States; Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Equipment provided

Remote work

Full-time, fixed 40-hour weeks

Job summary

LevelUp is seeking a Senior Billing Escalations Agent to join the L1 Billing team. You will act as the primary champion for customer satisfaction and financial accuracy, resolving complex, escalated billing inquiries in a fast-paced hosting environment.

This fully remote role requires proactive queue management, strong communication, and analytical thinking to handle high-priority investigations and collaborate with internal teams for absolute resolution.

Qualifications

• 2 to 3 years of dedicated Billing or Customer Support Escalations experience.
• NetSuite experience as end user; Salesforce experience a plus; Slack for internal comms.

Responsibilities

• Act as the primary point of contact for escalated, unresolved, or high-priority billing issues.
• Review and triage escalations flagged by teammates or other departments.
• Coordinate cross-functionally with internal teams to route issues to the correct owner and ensure resolution.

Skills

Customer support

Communication skills

Autonomy

Education

Bachelor's degree

Tools

NetSuite

Salesforce

Zendesk

Slack

Job description

LevelUp is seeking a Senior Billing Escalations Agent to join the L1 Billing team. You will act as the primary champion for customer satisfaction and financial accuracy, resolving complex, escalated billing inquiries in a fast-paced hosting environment.

This fully remote role requires proactive queue management, strong communication, and analytical thinking to handle high-priority investigations and collaborate with internal teams for absolute resolution.