Remote Renewal & Upsell Specialist (Mumbai)

Sophos; United States; Remote; USD 6,300 - 9,500; Full time

Job summary

Sophos is seeking a Renewal Specialist to manage renewals for our existing customer base. You will collaborate with sales, finance, and customer success to ensure renewals are completed smoothly and to maximize revenue opportunities.

The role emphasizes strong people skills, attention to detail, and knowledge of renewal processes. It is based in Mumbai with a remote-first approach and collaboration across global teams.

Qualifications

• 1–2 years of experience in Renewal Sales.
• Fluent English language skills.
• Experience in Sales, Customer Success, Channel Partners, or Renewal Management preferred.
• Familiarity with Salesforce tools such as Lightning and CPQ, Outreach, Excel, Power BI, Outlook.
• Excellent attention to detail and organizational skills for contract management and communications.
• Excellent communication and interpersonal skills for cross-functional collaboration.
• Self-motivated, proactive, able to work independently and prioritize tasks.
• Experience in technology/SaaS environments is desirable.
• Based in Mumbai.

Responsibilities

• Analyze customer contracts and product selections to determine renewal paths.
• Engage with customers to address inquiries, concerns, and escalations during renewal.
• Maintain relationships with top partners and resolve renewal roadblocks.
• Identify upsell/cross-sell opportunities and drive revenue with the Sales team.
• Continuously improve renewal processes and leverage automation tools.
• Coordinate with Sales, Finance, Customer Success, and Product teams on renewal status and risks.

Skills

Renewal sales

Fluent English

Sales/CS experience

SFDC CPQ

Outreach

Excel

Power BI

Outlook

Attention to detail

Communication

Independent worker

SaaS experience

Contract management

Mumbai-based

Tools

Salesforce Lightning CPQ

Outreach

Microsoft Excel

Power BI

Microsoft Outlook

Job description

Sophos is seeking a Renewal Specialist to manage renewals for our existing customer base. You will collaborate with sales, finance, and customer success to ensure renewals are completed smoothly and to maximize revenue opportunities.

The role emphasizes strong people skills, attention to detail, and knowledge of renewal processes. It is based in Mumbai with a remote-first approach and collaboration across global teams.