Remote Renewal Specialist: Lease Retention & Growth

11 Residential; California; Remoto; USD 37.000 - 43.000; Tempo pieno

Vantaggi offerti da questo lavoro

Commissions & bonuses

Home office stipend

Health insurance

HSA

Mileage stipend

Education reimbursement

Paid time off

Growth opportunities

Descrizione del lavoro

11 Residential is seeking a Renewal Specialist to lead a centralized, remote renewals team across our portfolio. You will own a high-volume renewal lifecycle from outreach to signed leases, partnering with site teams to address resident concerns and improve retention.

In this role you will craft clear communications, manage the tenant queue, apply renewal pricing guidelines, and ensure accurate records. A high school diploma is required, and remote work with occasional site travel applies.

Competenze

• Proven track record of success in leasing and resident retention.
• Strong sales and customer service skills, with a knack for building rapport and turning conversations into results.
• Excellent verbal and written communication skills across phone, email, and text messaging.
• Flexible, adaptable, and comfortable working in a new and evolving role.
• Working knowledge of Fair Housing laws and lease renewal practices.
• Proficiency in property management software required. Experience with Yardi, CRM IQ, RentCafe and HappyCo preferred.
• Proficient in Microsoft Office Suite including Word, Outlook, Excel, and Teams.
• Bilingual in English and Spanish is a plus.
• Possess a high level of integrity and compassion with an emphasis on teamwork, inclusion, growth, and customer service.
• Must be able to work remotely from home within an area and state where 11 Residential manages properties, and be able to occasionally travel to sites for in-person support.
• A high school diploma or GED is required.
• Must be able to work remotely from a home office with occasional travel to properties.

Mansioni

• Manage high-volume renewal communications with timely outreach and follow-up.
• Write, document, and plan clear, thoughtful written and verbal communications that promote resident retention and renewals.
• Work with site-level office and maintenance teams to follow up on resident issues, concerns, and needs.
• Support revenue management by applying renewal pricing guidelines and elevate issues outside the scope of the role to the appropriate leaders.
• Track and report renewal and retention activity, including renewal status, notices to vacate, and reasons residents give for moving out.
• Support leasing across multiple properties by managing the prospect queue, following up on leads, and scheduling tours and appointments for site teams.
• Maintain accurate resident records, communication logs, and renewal documentation within the appropriate systems.
• Share feedback and insights from resident interactions to help improve retention and renewals.
• Ensure all resident and prospect communications comply with Fair Housing laws and company policies.

Conoscenze

Sales skills

Customer service

Communication

Adaptability

Fair Housing knowledge

Integrity & teamwork

Bilingual English/Spanish

Resident retention

Formazione

High school diploma or GED

Strumenti

Yardi

CRM IQ

RentCafe

HappyCo

Microsoft Office

Descrizione del lavoro

11 Residential is seeking a Renewal Specialist to lead a centralized, remote renewals team across our portfolio. You will own a high-volume renewal lifecycle from outreach to signed leases, partnering with site teams to address resident concerns and improve retention.

In this role you will craft clear communications, manage the tenant queue, apply renewal pricing guidelines, and ensure accurate records. A high school diploma is required, and remote work with occasional site travel applies.