Remote Registration Specialist — Epic & Eligibility Expert

Medical College of Wisconsin; Wauwatosa (WI); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health coverage

403B retirement

Vacation and paid holidays

Tuition reimbursement

Paid parental leave

EFAP

Pet insurance

Onsite fitness facility

Discounted rates

Job summary

Medical College of Wisconsin is seeking a Registration Services Representative to manage complete registration and eligibility for non-central scheduled, inpatients, and research patients. You will input insurance data into Epic with careful attention to accuracy to support billing and patient service.

The role is hybrid, 95% remote and 5% onsite, requiring residence in the Metro Milwaukee area. Strong communication, attention to detail, and knowledge of insurance policies are essential for

Qualifications

• High School Diploma required.
• Minimum 2 years of experience in registration, call center, or customer service.
• Familiarity with EPIC or similar medical record systems preferred.
• Ability to work in a hybrid remote/on-site environment.

Responsibilities

• Register patients by phone and reports to ensure complete data in Epic before visits.
• Enter demographics and insurance data into systems.
• Follow compliance policies to prevent fraudulent billing and manage Medicare questionnaires.
• Verify Medicare/Medicaid eligibility using online systems.
• Apply knowledge of various insurance contracts.
• Contact patients or insurers to verify coverage when needed.
• Update registrations from clinic check-in and billing edits via queues.
• Monitor emails, Epic work lists, and Inbasket for updates.
• Support quality control and special projects as needed.
• Review own work and correct registration issues.
• Perform other duties as assigned.

Skills

Professional communication

Phone etiquette

Prioritization

Customer service

Flexibility

Education

High School Diploma

Tools

EPIC

Job description

Medical College of Wisconsin is seeking a Registration Services Representative to manage complete registration and eligibility for non-central scheduled, inpatients, and research patients. You will input insurance data into Epic with careful attention to accuracy to support billing and patient service.

The role is hybrid, 95% remote and 5% onsite, requiring residence in the Metro Milwaukee area. Strong communication, attention to detail, and knowledge of insurance policies are essential for