Remote Registration Specialist – Medicare & Epic

The Medical College of Wisconsin, Inc.; Wisconsin; Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

403B Retirement Package

Vacation and paid holidays

Tuition Reimbursement

Paid Parental Leave

EFAP

Pet Insurance

Job summary

Medical College of Wisconsin is seeking a Registration Services Representative (RSR) to handle registration and eligibility for non-central scheduled patients, inpatients, and research patients. The role includes entering insurance information and verifying coverage, ensuring accuracy in the Epic system for billing and patient access.

This hybrid role is 95% remote and 5% onsite, and you must live in the Metro Milwaukee, WI area.

Qualifications

• High school diploma required.
• Minimum 2 years of related experience.
• Experience with EPIC, call center, or customer service preferred.

Responsibilities

• Registers patients via phone and work lists to ensure complete and accurate data in Epic before clinic visits.
• Enter patient demographics and insurance information in software/databases.
• Ensure compliance with policies to avoid fraudulent billing and Medicare questionnaires.
• Verify Medicare/Medicaid eligibility.
• Apply knowledge of online eligibility systems.
• Call patients or insurers to verify coverage as needed.
• Handle registration data from clinic check-in and billing edits via work queues.
• Regularly check emails, Epic Inbasket, and work lists for updates.

Skills

Phone etiquette

Customer service

Prioritization

Flexibility

Medical terminology

Education

High School Diploma

Tools

Epic (EPIC) software

Job description

Medical College of Wisconsin is seeking a Registration Services Representative (RSR) to handle registration and eligibility for non-central scheduled patients, inpatients, and research patients. The role includes entering insurance information and verifying coverage, ensuring accuracy in the Epic system for billing and patient access.

This hybrid role is 95% remote and 5% onsite, and you must live in the Metro Milwaukee, WI area.