Compassionate Patient Access & Registration Specialist

Children's Wisconsin; Appleton (WI); On-site; USD 21,000 - 30,000; Full time

Job summary

Children’s Wisconsin in Appleton, WI is seeking a patient registration specialist to warmly welcome families and collect insurance information, ensuring accurate data entry and smooth revenue cycle flow. The role involves coordinating with care teams, utilizing self-check in, interpreter services when needed, and maintaining infection prevention protocols.

Weekend/holiday coverage may be required; prior healthcare or Epic experience is preferred.

Qualifications

• 1+ years of experience in customer service
• Epic experience Preferred
• Prior experience in a healthcare setting Preferred

Responsibilities

• Welcomes and initiates contact with patient families to obtain necessary registration and insurance information.
• Registers patients by following established department guidelines.
• Ensure that all patient accounts flow through the revenue cycle without errors caused by lack of insurance verification, incomplete or inaccurate demographic information or other registration-related errors.
• Communicates timely with patients, families, and staff to ensure seamless access throughout the delivery of care.
• Actively greets patient families, engaging them before they engage us to ensure a positive first contact to begin their experience with Children’s.
• Supports clinic flow, monitoring patient location, communicating waiting room placement and wait time while communicating the patient’s needs to care providers through appropriate channels to maintain optimal clinic operations.
• Engage with Interpreter services when indicated in the Electronic Medical Record or at patient family request.
• Enter all registration information (demographic and insurance) accurately and completely. Scans registration documents as needed into the system, obtains patient/family signatures and collects co‑pays/ outstanding balances from patient, parent, or guardian in accordance to CHHS guidelines.
• Facilitates self‑check in process through Welcome Kiosks and concierge module.
• Positively identify patients and actively engage with families utilizing self‑service options.
• Follows proper infection prevention protocols and check for isolation and infection prevention alerts and notifications.

Skills

Customer service

Healthcare experience

Data entry

Epic experience

Communication

Teamwork

Education

High School diploma or GED

Tools

Epic Systems

Microsoft Windows

Job description

Children’s Wisconsin in Appleton, WI is seeking a patient registration specialist to warmly welcome families and collect insurance information, ensuring accurate data entry and smooth revenue cycle flow. The role involves coordinating with care teams, utilizing self-check in, interpreter services when needed, and maintaining infection prevention protocols.

Weekend/holiday coverage may be required; prior healthcare or Epic experience is preferred.