Remote Registration & CRM Specialist

The Mandt System, Inc.; Austin (TX); Remote; USD 40.000 - 56.000; Vollzeit

Zusammenfassung

The Mandt System, Inc. seeks a detail‑oriented Registration Support specialist to provide customer service and registration assistance across the United States and internationally. This is a full‑time remote role based in your home office, with equipment provided.

You will manage registrations, inquiries, and updates using Salesforce and related CRM tools. Ideal candidates have 1–2 years in customer service or registration roles, strong written and verbal communication, and the ability to handle

Qualifikationen

• 1–2 years of experience in a customer service or registration role.
• Salesforce experience strongly preferred.
• Proficient with MS Office and Google Apps.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks with minimal supervision.

Aufgaben

• Process and manage customer registrations and cases across all channels (phone, email, and other).
• Verify participants are registered for the correct program type and event.
• Manage event registration counts and waiting lists to ensure capacity.
• Assist customers with registration changes (transfers, name updates, event changes).
• Answer phone calls regarding registrations and events and route them appropriately.
• Collaborate with instructors and account for seating/training adjustments as needed.

Kenntnisse

Customer service

Attention to detail

Communication

Multi-tasking

Problem solving

Salesforce

CRM systems

MS Office / Google Apps

Ausbildung

BS preferred

Tools

Salesforce

CRM/database platforms

MS Office

Jobbeschreibung

The Mandt System, Inc. seeks a detail‑oriented Registration Support specialist to provide customer service and registration assistance across the United States and internationally. This is a full‑time remote role based in your home office, with equipment provided.

You will manage registrations, inquiries, and updates using Salesforce and related CRM tools. Ideal candidates have 1–2 years in customer service or registration roles, strong written and verbal communication, and the ability to handle