Registration Specialist

The Mandt System, Inc.; Austin (TX); Remote; USD 40,000 - 56,000; Full time

Job summary

The Mandt System, Inc. seeks a detail‑oriented Registration Support specialist to provide customer service and registration assistance across the United States and internationally. This is a full‑time remote role based in your home office, with equipment provided.

You will manage registrations, inquiries, and updates using Salesforce and related CRM tools. Ideal candidates have 1–2 years in customer service or registration roles, strong written and verbal communication, and the ability to handle

Qualifications

• 1–2 years of experience in a customer service or registration role.
• Salesforce experience strongly preferred.
• Proficient with MS Office and Google Apps.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks with minimal supervision.

Responsibilities

• Process and manage customer registrations and cases across all channels (phone, email, and other).
• Verify participants are registered for the correct program type and event.
• Manage event registration counts and waiting lists to ensure capacity.
• Assist customers with registration changes (transfers, name updates, event changes).
• Answer phone calls regarding registrations and events and route them appropriately.
• Collaborate with instructors and account for seating/training adjustments as needed.

Skills

Customer service

Attention to detail

Communication

Multi-tasking

Problem solving

Salesforce

CRM systems

MS Office / Google Apps

Education

BS preferred

Tools

Salesforce

CRM/database platforms

MS Office

Job description

The Position

Position:Full-Time with 90-day probationary period

Reports to:Director of Operations

Start Date:TBD

Based:This is a remote position based in your home office. All computer equipment and paid internet access are provided.

Primary Role Purpose

We are looking for a successful and enthusiastic individual who will provide excellent customer service and support to customers throughout the United States and internationally.

Key Responsibilities

Registration Management

• Process and manage customer registrations and cases across all channels (phone, email, and other), including instructor training programs and virtual events.
• Ensure all attendee information is accurate, complete, and consistently updated, including monitoring registration records to prevent duplicate registrations.
• Verify participants are registered for the correct program type and event.
• Manage event registration counts and enforce attendance limits, including waiting lists, to ensure capacity is not exceeded.
• Assist customers with registration changes (transfers, name updates, event changes) and inform accounting of resulting seating, training type, or quantity adjustments.
• Answer phone calls regarding registrations and events to assist with related questions or route them to the proper department.
• Assist with ordering training materials for events.
• Contact attendees when unexpected circumstances impact events, including weather, travel disruptions, venue issues, or scheduling changes.
• Reach out to previous customers regarding recertification opportunities and upcoming training needs.
• Collaborate with the Logistical Support Coordinator to coordinate Mandt Instructor Academy registrations and provide administrative and operational support for events and ongoing projects as needed.

Qualifications

• Strong attention to detail, accuracy, and organizational skills
• Excellent written and verbal communication skills, with a customer-focused approach
• Ability to manage multiple tasks, projects, and deadlines independently with little supervision
• Problem-solving and adaptability
• Customer service experience preferred
• Proficiency with registration systems, databases, or CRM tools; Salesforce experience strongly preferred.

Computer Skills:

• Proficient user of Salesforce or a comparable CRM/database platform.
• Comfortable navigating related records, using list views and reports, and maintaining data accuracy.
• MS Office and Google Systems Apps
• Able to use fundamental business applications on a smartphone and tablet

Business Skills:

• Ability to communicate reliably and professionally, both orally and in writing, with all internal and external stakeholders
• Ability to build productive business relationships and collaborate effectively as part of a team
• Need to be well-presented and businesslike on all occasions
• Appreciates fidelity within the company's standards and policies

Education and Experience:

• 1-2 years of experience in a customer service or registration role, with up to 2 years of CRM experience
• Prior Salesforce experience is strongly preferred, particularly experience working with multiple related records and multi-step operational processes.
• Related field or equivalent work experience; BS preferred

Additional Requirements:

• May be required to work extended hours on occasion
• Limited occasional travel for corporate or management meetings and training
• Able to pass a background check and drug test