Remote Regional Service Manager, Field Ops

Restaurant Equipment Maintenance Company, LLC; Los Angeles (CA); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Remote field role

Career advancement

Travel opportunities

Job summary

Smart Care Equipment Solutions is seeking a Service Manager in the Los Angeles area to lead a field service team and optimize service delivery. You will manage workforce flow, scheduling, and training, while coaching technicians to achieve targets and improve performance.

The role emphasizes building customer relationships and driving profitability with Operations leadership. The position is remote in field with travel 2–3 days per week; most technicians are in the Chicago area, and relocation

Qualifications

• Must meet one of the following: Associate degree and two years people management experience.
• 1.5 years of experience equals 1 year of post-secondary education toward a Bachelor's equivalency.
• Must be able to read and write in English.
• Immigration sponsorship not available for this role.

Responsibilities

• Manage daily workforce flow, scheduling, vacation, and weekend/after-hours service plans.
• Coordinate technician scheduling with dispatchers for service efficiency and adherence.
• Onboard new technicians and implement training plans.
• Coach technicians and empower them to own results with necessary tools.
• Identify development potential and align activities to abilities.
• Manage technician performance under the Operations Director.
• Review district performance monthly to hit sales and profitability budgets.
• Collaborate with Parts on issues, shipping, and delivery; build stakeholder relationships.
• Proactively manage customer relationships to demonstrate value.

Skills

People management

Scheduling coordination

Customer relations

Coaching & development

Education

Associate degree and two years people management experience

Bachelor’s degree equivalency via experience (1.5 years = 1 year)

Job description

Smart Care Equipment Solutions is seeking a Service Manager in the Los Angeles area to lead a field service team and optimize service delivery. You will manage workforce flow, scheduling, and training, while coaching technicians to achieve targets and improve performance.

The role emphasizes building customer relationships and driving profitability with Operations leadership. The position is remote in field with travel 2–3 days per week; most technicians are in the Chicago area, and relocation