EV Field Service Leader – Fleet Operations

RIDE; Lancaster (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

RIDE is seeking an experienced Field Service Manager to lead regional field service operations across LA, CA, overseeing remote technicians and service center staff, driving timely repairs, high-quality service, and customer satisfaction while owning the region's P&L.

The role requires 5+ years in service management, CRM proficiency, strong leadership, and the ability to manage timely work orders, technician dispatch, budgets, and performance metrics in a fast-paced, mission-driven environment.

Qualifications

• 5+ years of service management or field operations experience.
• Experience supervising remote or multi-state field service teams and technicians.
• Proficient in CRM systems for service operations and reporting.
• Demonstrated ability to manage a departmental P&L, including budgeting and cost control.
• Strong leadership, communication, and analytical skills.
• Comfortable working in a fast-paced, mission-driven environment with short deadlines.

Responsibilities

• Oversee daily service operations including supervision of remote, traveling field technicians and coordination of repairs through the service center.
• Manage work orders, job tracking, and service records using RIDE’s CRM system.
• Coordinate technician dispatch, travel schedules, and repair timelines to meet service response goals.
• Ensure accurate documentation of labor hours, parts usage, customer communications, and job resolution.
• Act as the primary point of escalation for field service issues; ensure professional and timely resolution.
• Manage service center technicians where diagnostics, root cause analysis and repair solutions are a priority.
• Exceptional customer service skills are required as this position is highly engaged with customers and vendors.
• Strong trouble shooting skills and the ability to inform and collaborate with production line management.

Skills

Service management

Field operations

CRM systems

P&L management

Leadership

Tools

CRM systems

Job description

RIDE is seeking an experienced Field Service Manager to lead regional field service operations across LA, CA, overseeing remote technicians and service center staff, driving timely repairs, high-quality service, and customer satisfaction while owning the region's P&L.

The role requires 5+ years in service management, CRM proficiency, strong leadership, and the ability to manage timely work orders, technician dispatch, budgets, and performance metrics in a fast-paced, mission-driven environment.