LA Regional Field Service Manager

Smart Care Equipment Solutions; California; Híbrido; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Smart Care Equipment Solutions is seeking a Service Manager for the Los Angeles market. This leadership role partners with the Operations Director to manage a district, ensure service delivery metrics, and achieve sales and profitability budgets.

You will oversee workforce scheduling, technician onboarding, and coaching to drive performance. The position is remote but field-based with travel 2–3 days per week to service technicians in LA and surrounding areas.

Formación

• Must meet one of the following: Associate degree and two years people management experience; or a combination of Smart Care experience, people management or education experience equivalent to a Bachelor’s Degree (1.5 years’ experience = 1 year post-secondary education).

Responsabilidades

• Manage daily workforce flow, scheduling issues, vacation schedule, and emergency service schedule for weekends and evenings
• Daily work with dispatchers on technician scheduling, service efficiency, schedule adherence, and contracted service completion
• Participate in New Technician on-boarding and implementing/executing a training plan
• Coach and empower Technicians to own their results and provide tools and resources to achieve them
• Identifies potential in individuals and aligns development activities to abilities and talents
• Manage technician performance through coaching and direction under the direction of the Operations Director
• Review district performance with the Operations Director monthly to identify improvements for sales and profitability budgets
• Work with Parts Department on parts issues, shipping, and delivery
• Build strong relationships with key stakeholders in the customer’s organization
• Proactively manage customer relationships to solve issues and demonstrate value

Conocimientos

People management

Scheduling coordination

Customer relationship management

English literacy

Educación

Associate degree

Bachelor’s degree-equivalent experience

Descripción del empleo

Smart Care Equipment Solutions is seeking a Service Manager for the Los Angeles market. This leadership role partners with the Operations Director to manage a district, ensure service delivery metrics, and achieve sales and profitability budgets.

You will oversee workforce scheduling, technician onboarding, and coaching to drive performance. The position is remote but field-based with travel 2–3 days per week to service technicians in LA and surrounding areas.