Field Service Manager — Machinery & Tech Support

Auxo Talent; Los Angeles (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Auxo Talent in Los Angeles seeks a Customer Support Service Expert to manage costs and revenue while ensuring service quality and fast response times. The role requires leading a team, coordinating field engineers, and providing technical support on-site.

You will handle training, scheduling, regulatory audits, and service reporting. Expect travel on the road, 8-hour shifts, Monday to Friday, with strong MS Office proficiency and PLC knowledge.

Qualifications

• 5+ years in a machine tool company with milling/turning/5-axis machining.
• Proven leadership and people-management experience.
• Experience with Fanuc or Siemens controllers and PLC diagrams.

Responsibilities

• Providing local training to improve FSE skill sets
• Providing field support to technicians when needed
• Scheduling and providing technical support to engineers in the Service Department
• Managing open issues within the department
• Providing estimates for future service jobs
• Issuing and managing Quality Reports
• Providing technical support to the company's distribution network, including troubleshooting, part identification, and machine installation assistance, as well as service support in the field
• Conducting performance reviews, interviewing prospective employees, and scheduling employee training
• Assisting with the scheduling, shipping and receiving, installation, inspection, and pack-up of showroom machines
• Conducting and fulfilling regulatory facility-related safety audits on a regular basis
• Managing service report documentation and the billing process
• Performing other duties as assigned

Skills

People management

Leadership

Field service

MS Office

Customer service

Tools

Fanuc controllers

Siemens controllers

Job description

Auxo Talent in Los Angeles seeks a Customer Support Service Expert to manage costs and revenue while ensuring service quality and fast response times. The role requires leading a team, coordinating field engineers, and providing technical support on-site.

You will handle training, scheduling, regulatory audits, and service reporting. Expect travel on the road, 8-hour shifts, Monday to Friday, with strong MS Office proficiency and PLC knowledge.