Remote Regional QA Manager — Field Training & Warranty

CRH; Phoenix (AZ); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) plan / retirement savings

Short-term and long-term disability

Life insurance

Paid time off

Paid holidays

Mileage reimbursement

Job summary

Oldcastle, a CRH company, is seeking a Regional Quality Assurance Manager to train and support PTI installers and builders, perform warranty evaluations, and possibly some repairs. The role travels across the Western US and is field-heavy.

Ideal candidates have pool plastering or cement finishing experience and a construction-related degree is a plus; remote-based with preference for Phoenix metro or CA regions.

Qualifications

• Good interpersonal skills - able to work with people at all organization levels.
• Organizational ability – able to plan, prioritize, organize and monitor activities and projects.
• Construction/manual labor experience is a plus.
• Proficient with computers.
• Strong water chemistry background is a plus.
• Bilingual English/Spanish strongly recommended.
• Travel up to 60% within the region (day and overnight).
• Lift up to 50 pounds.
• Ability to bend, stretch, stoop, reach (including overhead).
• Swimming capability.
• Comfortable working with chemicals.
• Valid driver's license.

Responsibilities

• Ensure a high level of quality and compliance on PTI finish installations by providing support and ongoing training to PTI’s installer base
• Communicate and visit with pool builders/applicators regarding product installation quality and address customer concerns
• Travel to multiple installers and builders within specific regions on scheduled visits and/or to address urgent issues
• Visit homeowners to inspect and resolve escalated customer situations related to Pebble Tec finishes
• Maintain regular verbal and written communication with Warranty Administrator, Customer Service Manager and Director
• Communicate with PTI Sales Managers to ensure that we are providing a seamless customer service experience
• Document and update all customer interactions with PTI’s customer service software, forms and reports
• Work with R&D in developing new products, providing feedback on product performance and development of care and maintenance protocols
• Act in a professional manner at all times, representing the high standard of quality and customer satisfaction expected of all PTI employees
• Able to get into a customer's pool for some minor repairs as needed
• Other duties as assigned

Skills

Interpersonal skills

Organizational ability

Construction experience

Computers

Water chemistry

Bilingual English/Spanish

Travel 60%

Lifting 50 lbs

Bending/stretching

Swimming capability

Chemicals handling

Driver's license

Job description

Oldcastle, a CRH company, is seeking a Regional Quality Assurance Manager to train and support PTI installers and builders, perform warranty evaluations, and possibly some repairs. The role travels across the Western US and is field-heavy.

Ideal candidates have pool plastering or cement finishing experience and a construction-related degree is a plus; remote-based with preference for Phoenix metro or CA regions.