Regional Quality Assurance Manager

CRH; Los Angeles (CA); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Mileage reimbursement

401(k) plan

Disability benefits

Life insurance

Health, dental, and vision

Paid time off

Paid holidays

Job summary

Oldcastle Pebble Technology, a CRH company, is seeking a Regional Quality Assurance Manager to train installers, perform warranty evaluations, and oversee field work across the Western US. The role is remote when not traveling and requires residence in Southern/Northern CA or the Phoenix metro area.

Travel up to 60% is expected. Ideal candidates have construction-related experience, strong interpersonal skills, and bilingual English/Spanish is highly recommended.

Qualifications

• Excellent interpersonal skills and ability to work with diverse stakeholders.
• Strong organizational abilities to plan, prioritize, and monitor activities.
• Construction/manual labor experience is a plus.
• Proficient with computers and basic software.
• Water chemistry background is a plus.
• Bilingual (English/Spanish) strongly recommended.
• Travel up to 60% within the region; valid driver's license required.
• Lifts up to 50 pounds and comfortable with physical work.

Responsibilities

• Provide training and ongoing support to PTI installers and builders.
• Conduct warranty evaluations and address customer concerns.
• Travel to multiple sites within the Western US for visits and issue resolution.
• Inspect installations on homes and coordinate with warranty admin and sales.
• Document customer interactions in service software and reports.
• Collaborate with R&D on product feedback and maintenance protocols.
• Represent PTI professionally to maintain high quality and satisfaction.
• Able to access pools for minor repairs when needed.

Job description

Job ID: 528377. Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

Job Summary

The Regional Quality Assurance Manager will be responsible for providing training and ongoing support to Pebble Technology, Inc’s (PTI) Licensed Installers and Certified Builders. Additionally, you will be responsible for warranty evaluations and possibly some repair work. Evaluations, training, and inspections will occur on worksites and require a substantial portion of the job to be conducted in the field. The ideal candidate will have experience regarding pool plastering, cement finishing, or an educational degree in a construction related field. This role will cover a large geographical region across the Western US (NM, AZ, NV, CA, ID, WA, OR, and TX).

Job Location

This is a remote based role when not traveling. This person must reside in the greater Southern CA, Northern CA, or Phoenix metro markets preferably.

Job Responsibilities

• Ensure a high level of quality and compliance on PTI finish installations by providing support and ongoing training to PTI’s installer base
• Communicate and visit with pool builders/applicators regarding product installation quality and address customer concerns
• Travel to multiple installers and builders within specific regions on scheduled visits and/or to address urgent issues
• Visit homeowners to inspect and resolve escalated customer situations related to Pebble Tec finishes
• Maintain regular verbal and written communication with Warranty Administrator, Customer Service Manager and Director
• Communicate with PTI Sales Managers to ensure that we are providing a seamless customer service experience
• Document and update all customer interactions with PTI’s customer service software, forms and reports
• Work with R&D in developing new products, providing feedback on product performance and development of care and maintenance protocols
• Act in a professional manner at all times, representing the high standard of quality and customer satisfaction expected of all PTI employees
• Able to get into a customer's pool for some minor repairs as needed
• Other duties as assigned

Job Requirements

• Good interpersonal skills - able to work well and interact with people at all organization levels
• Organizational ability – able to plan, prioritize, organize and monitor activities and projects
• Construction/manual labor experience is a plus
• Proficient with computers
• Strong water chemistry background is a plus
• Bilingual (English/Spanish) strongly recommended
• Travel up to 60% in within region (day and overnight)
• Lift up to 50 pounds
• Ability to bend, stretch, stoop, reach (including overhead)
• Swimming capability
• Comfortable working with chemicals
• Valid driver's license

Compensation

• Base salary is $85,000 - $100,000
• Mileage reimbursement plan
• 401(k) plan / group retirement savings program
• Short-term and long-term disability benefits
• Life insurance
• Health, dental, and vision insurance
• Paid time off
• Paid holidays

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

Oldcastle APG, a CRH Company, is an affirmative action and equal opportunity employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.