Remote Regional QA Manager, Construction Finishes

at OLDCASTLE APG, INC. in; Phoenix (AZ); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Mileage reimbursement plan

401(k) plan / group retirement savings

Short-term and long-term disability

Life insurance

Health, dental, and vision insurance

Paid time off

Paid holidays

Job summary

Oldcastle APG, a CRH company, seeks a Regional Quality Assurance Manager (Construction) to oversee field-based QA support for Pebble Technology and Certified Builders across the Western US. The role involves on-site inspections, training, and warranty evaluations, with substantial travel and a focus on pool plastering and cement finishing.

The ideal candidate has construction-related education or experience, can work remotely when not traveling, and will reside in the Phoenix metro or nearby.

Qualifications

• Good interpersonal skills and ability to interact with people at all levels.
• Strong organizational ability to plan, prioritize, and monitor activities.
• Construction/manual labor experience is a plus.
• Proficient with computers and basic software tools.
• Strong water chemistry background is a plus.
• Bilingual English/Spanish strongly recommended.

Responsibilities

• Ensure a high level of quality and compliance on PTI finish installations by providing support and ongoing training to PTI's installer base.
• Communicate and visit with pool builders/applicators regarding product installation quality and address customer concerns.
• Travel to multiple installers and builders within specific regions on scheduled visits and/or to address urgent issues.
• Visit homeowners to inspect and resolve escalated customer situations related to Pebble Tec finishes.
• Maintain regular verbal and written communication with Warranty Administrator, Customer Service Manager and Director.
• Communicate with PTI Sales Managers to ensure that we are providing a seamless customer service experience.
• Document and update all customer interactions with PTI's customer service software, forms and reports.
• Work with R&D in developing new products, providing feedback on product performance and development of care and maintenance protocols.
• Act in a professional manner at all times, representing the high standard of quality and customer satisfaction expected of all PTI employees.
• Able to get into a customer's pool for some minor repairs as needed.
• Other duties as assigned

Skills

Interpersonal skills

Organizational ability

Construction experience

Proficient with computers

Water chemistry

Bilingual English/Spanish

Travel up to 60%

Lift up to 50 pounds

Job description

Oldcastle APG, a CRH company, seeks a Regional Quality Assurance Manager (Construction) to oversee field-based QA support for Pebble Technology and Certified Builders across the Western US. The role involves on-site inspections, training, and warranty evaluations, with substantial travel and a focus on pool plastering and cement finishing.

The ideal candidate has construction-related education or experience, can work remotely when not traveling, and will reside in the Phoenix metro or nearby.