Remote Regional QA Manager - Field Training and Warranty

Oldcastle APG; Los Angeles (CA); Remote; USD 85,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, disability benefits

Retirement savings program

Wellness programs

Inclusive culture

Job summary

Oldcastle APG in the Western US seeks a Regional Quality Assurance Manager to train PTI installers and certified builders, perform warranty evaluations, and conduct field inspections. The role emphasizes hands-on field work and close collaboration with warranty and operations teams.

The role covers NM, AZ, NV, CA, ID, WA, OR, and TX; remote when not traveling. Preference for residency in Southern or Northern CA or Phoenix metro.

Qualifications

• Experience in pool plastering or cement finishing preferred.
• Strong interpersonal and organizational skills.
• Comfort with outdoor site work and travel up to 60%.
• Bilingual English/Spanish strongly recommended.

Responsibilities

• Ensure high quality and compliance on PTI finish installations by training PTI installers.
• Communicate with pool builders/applicators about installation quality and address concerns.
• Travel to installers/builders within regions for visits or urgent issues.
• Visit homeowners to inspect and resolve escalated issues with Pebble Tec finishes.
• Maintain regular communication with Warranty Administrator, Customer Service Manager and Director.
• Coordinate with PTI Sales Managers to ensure seamless customer service.
• Document and update all customer interactions in PTI systems and reports.
• Collaborate with R&D on new products and maintenance protocols.
• Act professionally at all times, representing PTI quality and customer satisfaction.
• Assist with minor repairs in pools as needed.
• Additional duties as assigned.

Skills

Quality assurance

Training delivery

Warranty evaluations

Field visits

Bilingual English/Spanish

Travel readiness

Job description

Oldcastle APG in the Western US seeks a Regional Quality Assurance Manager to train PTI installers and certified builders, perform warranty evaluations, and conduct field inspections. The role emphasizes hands-on field work and close collaboration with warranty and operations teams.

The role covers NM, AZ, NV, CA, ID, WA, OR, and TX; remote when not traveling. Preference for residency in Southern or Northern CA or Phoenix metro.