Remote Regional Care Coordinator (Member Care)

MTM, Inc; Jackson (MS); À distance; USD 22 000 - 26 000; Plein temps

Avantages offerts par ce poste

Health and Life Insurance Plans

401(k) with company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Casual Dress Environment

Tuition Reimbursement

Résumé du poste

MTM, Inc is seeking a Regional Care Coordinator to manage member transportation experiences from intake to completion. This remote role prioritizes MS and FL residents and requires coordination with health plans, members, and providers to ensure safe, reliable trips.

Responsibilities include trip monitoring, problem solving, documentation, and timely communications. Strong customer service, confidentiality, and multitasking are essential in a fast-paced environment.

Qualifications

• Requires a high school diploma or GED.
• Must have 9 months of experience in a Customer Care Representative role or similar health care case management.
• Proficient with Microsoft Office and able to maintain accuracy under pressure.

Responsabilités

• Act as liaison with health plan clients, members, and partners to coordinate a superior experience.
• Provide trip monitoring, recovery, and templating for transportation services.
• Document escalations, action plans, and keep records in intake systems.
• Ensure timely communication and follow-ups to ensure safe and on-time trips.
• Adhere to policies, KPIs, and monthly development sessions.

Connaissances

Customer service

Communication

Multitasking

Confidentiality

Formation

High school diploma or GED

Outils

Microsoft Outlook

Microsoft Word

Microsoft Excel

Description du poste

MTM, Inc is seeking a Regional Care Coordinator to manage member transportation experiences from intake to completion. This remote role prioritizes MS and FL residents and requires coordination with health plans, members, and providers to ensure safe, reliable trips.

Responsibilities include trip monitoring, problem solving, documentation, and timely communications. Strong customer service, confidentiality, and multitasking are essential in a fast-paced environment.