Remote Medical Travel Coordinator

SafeRide Inc; San Antonio (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Remote-first environment

Remote with flexible hours

Medical, dental, and vision insurance

401(k) with company match

Generous PTO, holidays, and parental/b

Equity options

Annual bonus opportunities

Career growth opportunities

Job summary

SafeRide Health is seeking a detail-oriented Travel Coordinator to manage end-to-end travel logistics for members seeking medical care, serving as the primary contact for members, health plans, and vendors. You will arrange flights, ground transportation, lodging, reimbursements, and authorizations, while ensuring compassionate communication, accuracy, and compliance across all steps.

Join a remote-first team dedicated to dignified patient experiences, with opportunities for growth in a

Qualifications

• Must have a high school diploma or equivalent.
• 1+ year experience in travel coordination or similar logistics role.
• 1+ year experience in a high-volume inbound call center or customer service environment.
• Strong data entry skills; ability to manage high call volume and multitask in a fast-paced setting.
• Knowledge of cost tracking, budgeting, or service expense management.

Responsibilities

• Coordinate Medical Travel: Arrange flights, ground transportation, lodging, and meal reimbursements tailored to members' medical needs.
• Authorization Management: Verify and document health plan travel authorizations, request and secure pre-approvals, and confirm details with medical facilities.
• Member Support: Provide clear, compassionate communication about travel details, reimbursement processes, and authorizations; deliver timely documentation to both members and health plans.
• Vendor Relations: Build and maintain positive partnerships with lodging, transportation, and meal service providers.
• Data & Reporting: Track costs, monitor reimbursements, and maintain accurate, detailed records in alignment with compliance requirements.
• Productivity & Quality: Meet departmental performance standards while maintaining exceptional service quality and member satisfaction.
• Flexibility: Adapt to changes in travel schedules and unforeseen circumstances while ensuring members' needs remain the priority.

Skills

Data entry

Multitasking

Call center experience

Typing speed 35 WPM

Cost tracking

Education

High school diploma or equivalent

Some college coursework

Job description

SafeRide Health is seeking a detail-oriented Travel Coordinator to manage end-to-end travel logistics for members seeking medical care, serving as the primary contact for members, health plans, and vendors. You will arrange flights, ground transportation, lodging, reimbursements, and authorizations, while ensuring compassionate communication, accuracy, and compliance across all steps.

Join a remote-first team dedicated to dignified patient experiences, with opportunities for growth in a