Remote Referral Coordinator — Mental Health Scheduling

Trusted Results Therapy Group; Colorado; Remote; USD 42,000 - 54,000; Full time

Job summary

Trusted Results Therapy Group is seeking a Remote Referral Coordinator to manage the referral intake process from receipt through scheduling. You will triage service types, coordinate with insurance, and ensure prompt scheduling with the appropriate provider.

This role supports patients and referring providers while working with a team across multiple locations. The position requires an Associate's or Bachelor's degree in health sciences or psychology, 1+ year in medical/behavioral health

Qualifications

• Associate's or bachelor's degree in health sciences, psychology, or related field.
• 1+ year of experience in a medical or behavioral health administrative role.
• Clinical literacy — familiarity with mental health service types and terminology.
• Strong phone communication and patient-facing skills.
• HIPAA knowledge and compliance awareness.
• Experience with insurance platforms; Dialpad familiarity.
• Experience in a multi-department or multi-location practice.
• Bilingual is a plus.

Responsibilities

• Receive and enter referrals from MedSender into Atlas.
• Upload referral and insurance eligibility verification into Atlas.
• Triage and tag service type — therapy, medication management, psychological testing, or a combination.
• Manage specialty payer / contracts.
• Contact patients same-day to confirm service interest and verify insurance.
• Match patients to the appropriate provider based on insurance, location, and availability.
• Schedule appointments for mental health therapy and medication management services.
• Send intake forms the same day an appointment is scheduled.
• Notify referring provider upon receipt of referral.
• Manage a 3-attempt follow-up queue over 8 days for patients who have not been reached.
• Discharge patients after 3 failed contact attempts and notify the referring practitioner.
• All other duties as assigned.

Skills

Phone communication

Patient-facing skills

HIPAA knowledge

EHR experience

Multi-location practice

Bilingual (plus)

Education

Associate's or bachelor's degree in health sciences or psychology

Tools

Dialpad

EHR system

Job description

Trusted Results Therapy Group is seeking a Remote Referral Coordinator to manage the referral intake process from receipt through scheduling. You will triage service types, coordinate with insurance, and ensure prompt scheduling with the appropriate provider.

This role supports patients and referring providers while working with a team across multiple locations. The position requires an Associate's or Bachelor's degree in health sciences or psychology, 1+ year in medical/behavioral health