Remote Referral Coordinator — Mental Health Access

Trusted Results Therapy Group; Illinois; Remote; USD 42,000 - 52,000; Full time

Job summary

Trusted Results Therapy Group is seeking a remote Referral Coordinator to manage the referral intake process from receipt through scheduling, ensuring triage and timely assignment to the appropriate provider. You will serve as the main contact for referrals and patient outreach, helping to deliver a smooth onboarding experience.

Based in IL, TX, SC, or CO, you will upload referrals into Atlas, verify insurance, tag service types, and coordinate with the intake team to schedule appointments.

Qualifications

• Upload referral and insurance eligibility verification into Atlas.
• Triage and tag service type — therapy, medication management, psychological testing, or a combination.
• Patient Outreach & Scheduling.
• Notify referring provider upon receipt of referral.
• Associate's or bachelor's degree in health sciences, psychology, or a related field.
• 1+ year of experience in a medical or behavioral health administrative role.
• Strong phone communication and patient-facing skills.
• Experience as a Behavioral Health Technician (BHT) or medical scheduler.
• Familiarity with insurance platforms, Dialpad.
• Bilingual — a plus.

Responsibilities

• Manage referral intake from receipt through scheduling.
• Triage referrals and match with appropriate provider.
• Coordinate patient outreach and scheduling.
• Notify referring providers upon receipt of referrals.
• Collaborate with intake team for smooth appointment flow.

Skills

Strong phone communication

Patient-facing skills

Experience in medical/behavioralHealth

BHT experience

Dialpad

Insurance platforms familiarity

Bilingual

Education

Associate's or bachelor's degree in health sciences, psychology, or related field

Tools

Atlas

Scheduling software

Insurance platforms

Job description

Trusted Results Therapy Group is seeking a remote Referral Coordinator to manage the referral intake process from receipt through scheduling, ensuring triage and timely assignment to the appropriate provider. You will serve as the main contact for referrals and patient outreach, helping to deliver a smooth onboarding experience.

Based in IL, TX, SC, or CO, you will upload referrals into Atlas, verify insurance, tag service types, and coordinate with the intake team to schedule appointments.